Baglioni Hotel Luna - The Leading Hotels of the World

Amazing stay, honestly each and every one of the staff members are amazing. We took a private boat direct from the airport to the hotel. As soon as we arrived via boat the concierge came and took the bags from us and offered us a hand off of the boat. Then directed inside into reception where we were greeted and all went smoothly. Reception and concierge both provided suggestions and information with maps and a WhatsApp number to call if we needed any thin whilst out. The staff in the evening were great as well, we had a few different cocktails in the bar and the girl working was great. Some of the best drinks we had during our stay. The man that seemed like the supervisor or manager at breakfast was such a gentleman. He greeted everyone and was always checking on people or helping his own team out. On our last day he wished us a safe journey and thanked us for staying. We even bumped into the cleaner when coming back to drop some bags off and she was very friendly and her attention to detail is a credit to the hotel. If I return to Venice I will 110% be staying back here.

We had the most unbelievable stay at Baglioni. We actually regretted not staying longer. From the moment we walked in the service was outstanding. The concierge was so helpful and on hand to help us with dinner reservations and excursions which they did a fantastic job at. Our room and the building was stunning-classic extravagant Italian decor. We were celebrating our anniversary and they brought us a bottle of champagne to our room as a gift 🥹 We’ve travelled ALLOT but honestly this is one of the best hotels we’ve stayed in, will be 100% be back to Baglioni. It was absolutely faultless!

Location excellent just off St Mark's Square. Hotel staff superb and service excellent. Room and bathroom are a great size and very comfortable. Breakfast superb with a lot of choice - breakfast room is beautiful. Concierge service exceedingly helpful in ensuring our stay was first class - nothing too much trouble and good recommendations. Check in and check out was very smooth and attentive. The bistro and restaurant are exceptional. Excellent hotel and would recommend.

Everything was perfect. We couldn't fault anything. We had a standard room which was very large, and spotless and had a huge bathroom with large shower and double sink. Toiletries were topped up every day. The breakfast was superb and went on until 11am meaning it was not a rush to get up. Staff were very helpful especially the breakfast staff and the concierge staff. No problem with the language. The front of the hotel is a very short walk to St Marks square and high end shops, including Tiffany & Co and Harrys Bar. A gondola station is right at the front door.

What will make me come again to this hotel is the AMAZING staff- 6 star with their friendliness & "genuine" welcoming attitude. Location is SUPER. Concierge knowledgable & patient in answering questions & offering tips. Special thanks to Michele who made us feel real welcomed. Both ladies at the reception & concierge were nothing but professional & sweet. Thank you for a lovely experience.